Cashless & Claims / Reimbursement Feedback

Q1. How would you rate the overall services provided by the vidal?

Q2. Was your Vidal ID been accepted by the hospital for cashless service?

Q3. How much time it took for your cashless approval?

Q4. Have you received any query on your cashless which have led to delay in processing?

Q5. Did you find the process of getting a pre - authorization for cashless?

Q6. Were you been notified by Vidal in every event of your cashless?

Q7. How well-informed are you about the cashless facility provided by Vidal?

Q8. How do you rate the network hospitals empanelled under Vidal?

Q9. How would you rate the responsiveness of Vidal in addressing your health insurance Queries over email?

Q10. How satisfied are you with the efficiency and timeliness of claims processing by Vidal?

Q11. Have you contacted Vidal call center for insurance-related queries or support in the past year?

Q12. Are you satisfied with the resolution provided by the call center team?

Q13. How would you rate the Vidal portal. Do you find it intuitive?

Q14. Have you installed Vidal Mobile application?

Q15. Have you registered for whatsapp services offered by Vidal?